Shipping policy
Shipping & delivery
Dragička offers standard, free shipping on all orders worldwide.
If you can't find your country on the checkout page or have issues because of your address/country, please reach to us at hello@dragicka.com for shipping and delivery inquiries.
Dragička makeup is shipped only from the Czech Republic, and all other products are shipped directly by our suppliers from their factories/warehouses in appropriate packages.
Separate packages
Since we operate with several suppliers from different locations to secure the best quality of our products, your products may be delivered separately. We will still notify you when your order has been sent and send a tracking code(s) for your convenience.
Delivery times
Makeup products:
- EU countries & UK: 2 to 5 business days
- Other countries: 5 to 10 business days
We process all orders within 24 hours.
If your order is urgent, please send us a message at hello@dragicka.com to discuss options before ordering. We love quick deliveries as much as you do; however, we believe it's more important to delight you with high-quality products that are worth waiting for.
Will I be charged customs duties and import tax?
This depends on your order size, delivery country, and selected items. Our makeup items, for example, are shipped from CZ, so they are not subject to customs tax in the EU, but might be in countries outside of the EU.
Rules vary depending on your country, so please check this before ordering. Regarding import taxes, we have done our best to reduce the chances of any additional taxes being charged; however, please note that in the event of additional charges, this responsibility lies with you.